We often get phone calls from patients asking us about the different hearing aids on the market.

A common name that gets mentioned is Lively, an online hearing aid supplier.

Because we care so much about your hearing, we want you to make the most informed choice for yourself, ensuring you are delighted with the result. That means being completely honest and upfront with you,

In this article, we will be outlining the key differences between Lively and Audiology on Call to help you understand more about the different factors to consider when choosing who to partner with.

What's the difference between Lively and us?

The Hearing Test

The first step to better hearing always starts with a comprehensive hearing test with an expert in the field.

At Audiology on Call, we’ll begin with a friendly conversation about your family history and occupation. This allows us to identify anything contributing to your struggles, allowing us to outline the appropriate treatment.

The level of accuracy you receive with our pure-tone testing and speech in noise testing is absolute, and our experts can help support you every step of the way to explain the results for you.

As Lively is mainly an online distributor, their hearing tests are far less extensive than the ones traditionally administered in a clinic, as they are performed online by you.

Though this is indeed convenient, our concern would be that as a qualified audiologist doesn’t perform the test in real-time, there could be important things that are missed or misinterpreted.

Repair Warranty

Our packages all cover repair warranty and loss and damage to protect you in any circumstances. You can receive 4 years’ full-service repair warranty and replacement for loss and damage in our top-end package.

Similarly, Lively cover you for up to 3 years in the event of an emergency. So, you don’t have to worry about any hiccups further down the line.

Native To Atlanta

Born and bred in Atlanta, Audiology on Call and our team of Hearing Care Experts have helped the Atlanta community better their hearing for many years, and it has seen us as recognized as a leading provider in the region.

We’re locals for the locals, and that’s the way we’ll always be.


Our direct service allows us to visit you from your own home, allowing a face-to-face conversation, which adds that extra level of support you wouldn’t get from an online seller.

When you purchase hearing aids with Lively, most of your meetups with an audiologist will be over facetime.

While this is a great way for people who cannot travel into a clinic to access their hearing healthcare, some people prefer to communicate with a specialist in person, where they can look into the intricate structures of your ear.

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Choice of Hearing Aids

There are many different options of hearing aids. From receiver-in-the-ear to in-the-ear and completely-in-the-canal, each device has a different function and works for a particular individual.

While someone may want the best performing hearing aid, another person may be most conscious about the appearance of their device. Having a choice allows you to try out different hearing aids and work out which one is best for you.

Currently, the hearing technology that Lively offers are minimal. They offer two different types of hearing aids:

  • Rechargeable
  • Battery-powered

Both devices are behind-the-ear hearing aids, making them only suited for people with only a particular type of hearing loss.

Audiology on Call has a range of hearing aids for you to choose from, as well as experts who will give you the most personalized guidance on which one is best for your type of hearing loss.

The Price

The pricing of hearing aids varies, and we do not profess to be the cheapest on devices alone. At Audiology on Call, our packages range anywhere between $2,200 to $4,490, dependent on the level of options you choose.

This includes a range of features, including warranties, our 90-day better hearing guarantee, check-ups, and our comprehensive annual reprogramming service.

Lively’s hearing aids are cheaper, starting from $1,850 for their battery-powered hearing aids and going up to $2,400.

It’s Always Your Decision 

Purchasing hearing aids for the first time can be scary, so you want to ensure that you are supported every step of the way.

At Audiology on Call, we understand that there are other alternatives.

While Lively may seem like the cheapest option, we want to make you aware of the other factors to consider when investing in hearing aids.

As they are a long-term investment, you want to ensure that you will be supported throughout, and your hearing aids will be beneficial.

If you would like to know more about the differences between Lively and Audiology on Call, we would be happy to help. You can get in touch with a member of our team here.

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Stephany Sun, Au.D., CCC-A

Dr. Stephany Sun, Au.D. – Former Top Producing Factory Rep and Doctor of Audiology for the largest manufacturer of hearing aids in the world. Dr. Sun is the foremost expert in the selection of and fitting of amplification and assistive devices for the treatment of hearing loss. She uses the most advanced fitting strategies and hearing aid technology to ensure optimal speech understanding while improving user comfort and minimizing distracting background noise. There is no professional in the community with a higher level of expertise in these areas than Dr. Sun. She earned her Doctorate of Audiology from Salus University in 2007 and is a proud graduate of both UGA and Ole Miss. Dr. Sun has been serving the Atlanta area for over 15 years.